The time to check-in is from 15:00 and the check-out time is until 11:00.

At the door of the complex there will be an employee to give you the keys and show you the apartment, as well as to give you some notions about the apartment that can help you.

Guests will be able to deposit the keys in a protected security box and notify them of their departure via WhatsApp.

Prior notice by WhatsApp, we will do everything possible so that guests can check-in with the keys that they will find in a security mailbox.

Si, como la mayoría de los apartamentos turísticos, deben de realizar el pago de la reserva junto a una fianza de 300 Euros que será devuelta en un plazo máximo de 72 horas, tras comprobar el inventario y que no existen daños en el apartamento.

Reservations can be canceled up to 30 days before the reserved date without any penalty, the full amount of the reservation and the deposit will be returned within a maximum period of 72 hours. Some banks may take a little longer to complete transfers.

If for any reason the reservation is canceled in the 29 days prior to the reservation, 50% of the total price of the reservation will be returned together with 100% of the deposit, within a maximum period of 72 hours.

The non-presentation of the guests on the check-in date will entail the non-refund of the reservation amount, only 100% of the deposit will be returned.

Similarly, if guests leave before the end of the reserved days, the amount will not be refunded.

Although we love pets, we do not accept any type of animal, especially to guarantee cleanliness, smells and noise during and after the stay.

Yes, although it must be done on request and subject to availability.

Yes, all the apartments are exactly the same, they include the same number of guests (6 guests), furniture and equipment. Just as an exception we have an extra apartment with 3 bedrooms and 2 more people (total of 8 guests) but in the same location and situation.

Contact our customer service telephone number (+34 694 430 825) and have the proof of payment ready, along with your national identification document to resolve the situation.

Yes, there are restaurants, bars / cafes and ice cream parlors less than 3 minutes walk from the urbanization. In any case, the apartments enjoy a quiet location.

No, smoking is prohibited inside our apartments and in common areas, which includes the patio and terrace.

No. For us it is very important to protect the rest of our guests, so parties or noises that may disturb the peace of the neighbors during rest hours are prohibited.

It is not necessary, our apartments have blankets, sheets and towels for each guest. At the time of check-in, the apartments will have been dressed in clean and disinfected clothing.

No. The apartments are delivered with all clean and disinfected clothes and have their own washing machine and clothesline, so that the guests themselves can wash it when they deem it appropriate. In the event that the reservation exceeds the week, an extra set will be provided.

Yes, although the supermarkets are less than 5 minutes away by car, for example the Mercadona supermarket has a delivery service to our apartments.

Yes, Isla Cristina has relatively short distances, so it is within the delivery areas of the vast majority of restaurants that have this service. Our customer service can provide you with the telephone numbers of the restaurants with the most relevant castings.

Although Ocean Suites does not organize excursions or recreational activities, we have a list of tourist services and offers in the area with discounts for our guests.