These General Booking Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between URBERIA HOMES SL and the user or client for the contracting made through the forms that URBERIA HOMES SL makes available on its website www.suitesocean .com

The reservation through the URBERIA HOMES SL websites will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the user’s navigation through the pages owned by URBERIA HOMES SL.

These conditions will be applicable without prejudice to the application of the legal regulations on the matter that are applicable to each case.

The General Contracting Conditions regulate the distance selling relationship between URBERIA HOMES SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the current and applicable regulations on the Protection of Personal Data, Law 7/1996 , of January 15, on the Retail Trade Regulation, and to Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

URBERIA HOMES SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, URBERIA HOMES SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

Information prior to booking

URBERIA HOMES SL informs that the reservation procedure through its web pages is detailed in the corresponding section for the formalization of the reservation.

Likewise, URBERIA HOMES SL informs that the user can have access to the conditions of use available on the same website.

By booking with URBERIA HOMES SL through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. In the same way, the user declares to be of legal age and have the legal capacity and to act necessary for accessing the URBERIA HOMES SL websites and contracting through them. The user is responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another.

Once the reservation is made, the user will see the confirmation of his reservation on the screen, being able to print it as proof of the reservation made.

The reservation confirmation and the reservation receipt (impression made by the user) will not be valid as an invoice.

Limitations or prohibitions in the use of the apartments:

The time of use of the apartments is strictly subject to the time contracted and paid in advance together with your copy of proof of said reservation approved by Urberia Homes SL

The total number of users of the apartments is subject to 6 people for the 2-bedroom apartments plus a sofa bed and an extra 1 baby if a cot is previously requested and subject to availability. In the 3-bedroom apartments a maximum of 8 people plus a baby will be allowed under the same conditions as the 2-bedroom apartments.

The double leasing or subleasing of the apartments is strictly prohibited, as well as the accommodation of people outside the contracted reservation or the invitations of extra people who exceed the total number stipulated for each apartment.

Smoking is strictly prohibited inside the apartments, as well as the consumption of narcotic or narcotic substances, which are also prohibited by law. The use of these substances will be considered a valid reason for the immediate expulsion of the apartments without any compensation, as well as the immediate call to the security forces and state order.

Parties, events, or any type of entertainment that disturbs the peace and enjoyment of the holidays of the other guests, such as inappropriate use of the volume of television, audio equipment, portable speakers, mobile phones, etc., in hours are prohibited. that reasonably belong to rest. Each guest is expected to be able to enjoy the audio equipment and facilities with a minimum of common sense and a code of ethics of good neighborliness and civility.

No type of pet is allowed in the accommodation, unless expressly authorized by the company, such as exceptional cases (guide dogs for the blind, or some similar case), the discretion of Urberia Homes SL being reserved for the deliberation of said exceptions.

Urberia Homes SL reserves the right to financial penalties for the inappropriate use of the water or electricity supply of the apartments, when it can be demonstrated that the limits of normal and responsible use of them have been exceeded, being able to use its own criteria of catering companies or codes of good practice for guests.

OPERATION OF THE RESERVE

Reservation offer and price reference

In compliance with current regulations and, especially with Law 34/2002 on services of the information society and electronic commerce, URBERIA HOMES SL offers in the corresponding section for the formalization of the reservation information on all possible reservations, its characteristics and prices. However, URBERIA HOMES SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing their content. In this way, the products and / or services offered at any time by the URBERIA HOMES SL website will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products and / or services.

Price indication

Each possible reservation offered will have its price indicated and if it includes VAT or any other applicable tax. The prices indicated on the screen will be those in force at all times except for typographical errors. When the price is different for the aforementioned reason, URBERIA HOMES SL will notify the client, via e-mail, before proceeding to collect the reservation.

Availability

The availability of the offers offered by URBERIA HOMES SL through its website may vary depending on customer demand. Although URBERIA HOMES SL updates the database periodically, the reservation requested by the client could be complete at that time. In this case, URBERIA HOMES SL will send an e-mail to the client informing him of the impossibility of the availability of the offer.

Payment Methods

URBERIA HOMES SL requests in reservations through its website the personal data of the holder of the reservation, to guarantee the effectiveness of the payment. 100% of the total amount of the reservation will be charged plus the amount of the deposit, which will be returned within a maximum period of 72 hours after the checkout or cancellation of the apartment. The establishment reserves the right to check the validity of the credit card, debit card or digital accounts such as PayPal and the like before the arrival of the client.

The client will be able to pay the amount of his service opting for any of the following ways. During the purchase process you must indicate your choice:

• VISA or MASTERCARD credit card (through the STRIPE gateway), PAYPAL or other means offered within our page   

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the data about your credit card are entered directly on the page of the payment gateway or POS (Bank’s Point of Sale Terminal) and are not entered or registered in any URBERIA HOMES SL server.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and reimbursement annotations in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had improperly demanded the cancellation of the corresponding charge, it will remain liable to URBERIA HOMES SL to compensate for the damages caused as a result of said cancellation.

• Bank Transfer   

You can only select this means of payment when agreeing with our customer service apartment by phone. When the bank transfer is approved by our staff as a form of payment, you will receive confirmation by e-mail with the bank details of URBERIA HOMES SL.

It is very important that when making the transfer you indicate in the subject the reference number, as well as your name and surname, and make the transfer within 3 days after the confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by email info@suitesocean.com But in any case, the validation of the service will not be considered effective until our administration department has bank confirmation of the transfer.

Remind you that the payment has to be made in EUROS and that all eventual exchange and bank fees are at your own expense.

In the case of bank transfers made from outside of Spain, it is very important that when ordering the transfer you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, URBERIA HOMES SL could paralyze the contracted service by not receiving the full amount of it.

Possible exchange and banking commissions are borne by the client.

Bail

URBERIA HOMES SL sets a minimum deposit of 300 Euros, a price that may vary depending on the circumstances but will always be indicated on the reservation form, prior to payment. The purpose of the deposit is to guarantee URBERIA HOMES SL for possible damage to the apartment, furniture, facilities, etc. or loss or disappearance of any element of this or the misuse of electronic devices or appliances or any other damage that may be found in apartment. URBERIA HOMES SL will return the amount of the deposit within a maximum period of 72 hours (some banks or payment systems may take a little longer to return), after verifying that the entire apartment is in an acceptable state. URBERIA HOMES SL will have the right of partial return, non-return or add damages if there is any damage, destruction, loss or disappearance of any element or article of the apartments.

Cancellation of the reservation

Until 3pm, 30 days before the scheduled date of your arrival, URBERIA HOMES SL will return 100% of the amount paid, that is, 100% of the amount paid for the reservation as well as 100% of the deposit paid. If your cancellation is made after this period before your arrival date, the penalty is 50% of the total stay, but 100% of the amount of the deposit paid will be refunded. If you do not show up or leave before the scheduled date, the hotel will charge the total of your reserved stay including applicable taxes and 100% of the deposit paid will be returned.

Withdrawal

As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

DATA PROTECTION

In accordance with the provisions of current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by URBERIA HOMES SL with CIF B01856343 and registered office at Calle Prosperidad 19, Pol. Ind. Cabeza Hermosa – CP: 41500, Alcalá de Guadaíra (Seville), in order to facilitate, expedite and fulfill the commitments established between both parties. In compliance with current regulations, URBERIA HOMES SL informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts.

As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.

URBERIA HOMES SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why URBERIA HOMES SL undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email info@suitesocean.com .

You can go to the competent Control Authority to present the claim that you consider appropriate.

APPLICABLE LEGISLATION AND JURISDICTION

Likewise, URBERIA HOMES SL reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. URBERIA HOMES SL is domiciled in Seville, Spain.